Customer Care Training

Customer Care Training

Duration: 3.5 hour module
-Customer Care Training Course Introduction
-Regulations
-Definition – who is the customer?
-Customer needs and expectations
-Carriage of goods
-Customer perception – the driver as the β€˜face’ of the company
-Customer relations
-Communication skills
-Customer complaints / Company reporting
-Course conclusion

We are always happy to incorporate any specific customer care training requirements, including your own company policies within our customer care course material.
We aim to tailor the training to your own business and customer care needs in order for you to receive the optimal benefit from Driver CPC.